FAQ

What is so unique about Wallrus wallmurals?

Wallrus wallmurals are designed by some of the best designers in the world and sold exclusively on our Wallrus site. They are bold. They are bright. And they are unique.

How long will I have to wait for my Wallrus?

On final approval of the jpeg proof, production time will be 3 days and then sent out for delivery. Depending on the deliverly location this should take 2-5 days. We use DHL for all deliveries. We will advise the con-note number once the courier has been ordered.

How do I apply the wallmural to my wall? Do I need professional help?

The best part of your Wallrus wallmural is that you can install your wallmural yourself; Most of our wallmurals are repositionable and we provide a detailed instruction booklet with each order. You can also check out our installation video. However, if you prefer, you can have our professional installation service take care of everything, from delivery to final installation. Contact us for a quote. We recommend professional installation for wallmurals over 3m in height.

How do I know if my wall is suitable for a Wallrus?

Wallrus wallmurals are designed to go on smooth interior walls, generally gyproc or plasterboard with a good white matt acrylic paint finish. Make sure there are no lumps on the surface, no flaking paint, no damp areas and the wall is clean and in fairly good condition. Any lumps, bumps and imperfections on the wall will show through the mural. Wallrus wallmurals are not suitable to go over brick or concrete or anything with a rough, poor finish.

My wall is irregular – what should I do?

This is not uncommon, and that’s why we supply your mural with an extra 50 mm overlap around your image, to allow for wall imperfections. However, once you have given us the dimensions of your wall we’ll plan the production of your mural to fit your specific requirements. See our 'How to' section for details on irregular walls.

How do I measure my wall?

Measuring your wall correctly is crucial for as great result. Measure your wall at the widest and highest points, ignoring wall sockets, windows or doors etc. Order your mural for the entire area and simply cut around wall sockets, windows or doors. See our 'How to' section for details on measuring.

Do I need to setup an account to place an order?

No. You can place an order from our website without creating a Wallrus account. You will need to fill in your billing and shipping details to complete the order but these details will not be stored.

Why are shipping restrictions applied to some items?

Whilst we try to make sure we can ship our wallmurals to every worldwide location, very large murals may need to be seperated into multiple packs and we will advise costs.

What packaging will my order be shipped in?

Wallrus wallmurals are packaged securely in a robust tube to ensure it arrives to you the way it leaves us.

Do I need to sign for my order?

Yes you do, the packages are too big and too valuable to left on doorsteps or squeezed through letterboxes. We use trusted couriers to deliver your wallmurals but if you suspect it to be damaged for any reason when the parcel is delivered you can indicate that the goods were signed for in a damaged condition.

How will I know you received my order?

When your order is placed you will receive an e-mail notification with your order details and unique order reference. Our team will send you a jpeg proof. On approval of the proof, we'll produce your Wallrus in 3 days and ship it out to you. Depending on the location, delivery is 2-5 days.